A Review of DIDX by Member since 2005, the Beginning

Our experience has been great with DIDx. We started working with them since 2005 buying DIDs. Went through the interop process which is pretty well-documented and simple, all you need is found in their knowledge base.



Once we went through the interop process, we started buying DIDs and later on started using their APIs. Integrated them completely into our provisioning system. It was pretty exciting that our customers were able to chose the DIDs they wanted before they purchased them and also that right after purchase the DIDs were enabled and provisioned. Nowadays, we have our own PRI circuits in Canada so we became a seller as well.



Support is practically 24/7, you will always be attended in less than an hour through Skype or by opening a ticket through the GUI. The support team, especially Muneeb and Arfeen, will always be glad to give you a hand until any issue you find is solved.



If you want to take a look at our APIs working, you can check them out here: http://comtel-pbx.com/phoneNumbers



I recall there was an issue with a carrier going out of business for certain area code in the past, and one recently regarding Ohio numbers, but we were not affected. Can't recall any other in a very long time.

Either way, DIDX always makes a great effort to port the numbers to other carriers so damages were very little in some cases or none at all. Other than that, if you chose the vendor rating while browsing for DIDs, you will find different levels of quality, but in theory, all DIDs are tested once they are listed.



I've come to encounter DIDs that after purchasing them, they are not on-line anymore, but this has happened just one or two of times only in the 5 years we've been using DIDX, and always ... with low rating vendors.



One of their great features, besides the great voice quality, multiple channels, codec support and low prices, is their support for T.38 in some areas, it just works great.



I definitely recommend you go through the interop process and receive the test DIDs, since the test DIDs are free. Then you will be able to experience how practical DIDx is and how well it works at first hand. If you need any assistance with the setup I'll be glad to help as well.



Please don't hesitate to write if you need anything and sorry for the delay. I've been traveling and haven't kept completely up-to-date with e-mail.



Best regards,

Max Glucksmann, CTO, Astraqom
 
by Suzanne Bowen, VP of DIDX on November 4, 2010 at 9:17 PM CST: In response to http://lists.digium.com/pipermail/asterisk-biz/2010-November/034387.html, we removed the word "honest" from the title of this blog post because Steve is right... it's not need. Furthermore, Mr. Glucksmann has been a customer of DIDX since 2005, one of the first. We appreciate him like we do all the DIDX members. Around 2007 he shared with us the fact that we was helping different small voip companies complete interop and implement the API. We asked him if he would be a volunteer DIDX implementor. He said, "Yes." He has never been an employee of DIDX. But... congratulations to him on his 2010 merger with another VoIP company in the Americas. 


We congratulate him and also the hundreds of pairs of DIDX member companies around the world who have sold their company or merged with others.


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