Eavesdrop on DIDX Customer Service

I changed the customer's name to protect the privacy of the client. The results let you eavesdrop on what DIDX customer service is like. We are constantly aiming to make the wholesale experience as excellent as possible.




---------- Forwarded message ----------
From: Nauman
Date: Thu, May 6, 2010 at 1:46 PM
Subject: Re: tests - Account #XXXXXX
To: New DIDX member we'll call Jonathan

Hey Jonathan,
We should be thanking you for choosing Didx.net as your service partner.
Looking forward to seeing you trading actively on our platform.

On Thu, May 6, 2010 at 11:36 PM, wrote:
Thanks for the unexpected efforts on IM even. I will send this info to Rao Gonzalez (our Technical Manager) to start the process.
Jonathan

-----Original Message-----
From: Nauman
To: New DIDX member we'll call Jonathan
Cc: Rao Gonzalez
Sent: Wed, May 5, 2010 2:35 pm
Subject: Re: tests - Account #XXXXXX

Dear Jonathan,
Your account is activated and you are ready to buy DIDs. If you need any assistance regarding DIDs please make a complaint ticket through your inbox and the support staff will look into it.

Wishing you happy trading.
On Wed, May 5, 2010 at 11:19 PM, wrote:
Hi Rao,
Good work. I'm on an airplane right now, waiting on the Tarmac due to delays. Try and call Nauman at DIDX at his direct number. If you get a voice mail, try calling Muneeb (Operations Manager) at his direct line and he will help you. Let me know if you need me to call Nauman.
Thanks,
Jonathan
-----Original Message-----
From: Rao Gonzalez
To: Nauman
Cc: New DIDX member
Sent: Wed, May 5, 2010 11:03 am
Subject: tests

Hi Nauman,
I've just completed performing a couple of tests. We setup the DID, forwarded it to our server and set it up as a calling card number. We tested the number successfully, it gave us the account balance and everything is looking good!..

Can you please proceed now to activate our account? We're eager to get this started. Contact us on IM as soon as you can.
Thank You,
_______________________________________________

Rao Gonzalez
Systems Administrator
Voip Everywhere, Inc.

 
... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? If not, find out how to get your telephone company to offer phone numbers from around the world. You can follow DIDX on Twitter or Facebook. Meet us at global conferences. See http://www.didx.net/events, and check our knowledge base. Sign up to buy and/or sell SIP DID phone numbers on a wholesale level (at least 50 purchased and at least 500 domestic to sell or at least 50 international to sell.