DIDX Constantly Surveys SIP DID Members for How to Improve

The DIDX care team aims to take each of its 16,000 + buyer and seller members seriously. We know that time is money, and to make dreams come true, deadlines have to be met. We talk to you every day, from the CEO to the VP to the technical and sales managers to the interns in our company to the same in yours.

Recently we compiled answers to a survey asking for our strengths, weaknesses and suggestions. These were the most mentioned of each.

Strengths:

- Good coverage and sometimes rare countries.
- Excellent prices for most destinations with the wide global footprint in one location.
- Provider Rating 0-8 with 8 as highest and 5-8 as good and often preferred by buyers using the free API.
- Trouble ticket system is not bad. It has more and more features like excellent advanced search such as for vanity numbers, certain price range, and fax-able.
- Good marketing of your services online and at conferences.
- Customer service * is quick ** as in immediately to 24 hours usually.
- Choice is huge. Choice includes DID areas, quality level, vendors (not just one each country), features, pricing, and how priced.
Weaknesses:
- Rating is not always a security, some providers that are rated high should be rated lower.
- The DIDX website is slower than it should be.
- Need to concentrate on customer service as fast as possible.
- Correct the English on the websites to mechanically correct and to make more sense to most people.

We listen. We are working on the suggestions and notices. We talk your wishes too. Just click the "Make a Wish" button in your SIP DID DIDXchange portal and tell us what you would like changed or made better in any way, new features, re-arrangement of appearance of any page, etc.

* Comments on Muneeb Iqbal, DIDX care team member by David Frenkel on Youtube.
** Comments on Nauman Syed, DIDX care team member by Roger Flowers of Gagaphone on DIDX podcasts and iTunes IP communications podcast.

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? If not, find out how to get your telephone company to offer phone numbers from around the world.