Question: I am using IPSMARX solution, and I want to use DIDX for DID purchasing. But, when I tried to complete the http://www.didx.net/interop, my testing DID are fast busy when I call them.
Answer: IPmarx solution does not have a firewall on the system; however their radius needs to authenticate the DIDX IP addresses listed at http://kb.didx.net/tiki-index.php?page=IP+Addresses&highlight=ip addresses. In order to do this, IPSMarx customers can add in the IP addresses themselves through their IPSMarx solution interface.
Our DIDX customer support team is available via DIDX ticketing system which is accessible via the INBOX button within all DIDX buyer and seller client portals. We are also available on MSN instant messenger and Skype instant messenger. Our main phone line is +18504338555.
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