Anonymous Interview 2 with End-Users of DIDX Members

On 11/15/07, a wholesale DIDX global phone number exchange member shared with us about his end-users:
Hi Suzanne,
I am located in the southern hemisphere, but we have offices around the world and own several VoIP companies. We also integrate to DIDx via API. Have a look at www.???.net - that's linked to your by API.

Our above web site only displays your DIDs that do not have per minute charges (any DIDx number with at least 3000 free minutes is displayed)
However there is a problem!

Take the USA 206 Area code. You have multiple vendors. Some have free minutes but some do not.

Right now when we do an API call for USA 206 you just return 10 DIDs without free minutes so we ignore this area code completely. However we should be including it as there are other vendors with free minutes - but your API does not return those.
We are using the API getAvailableRatedDIDSbyCountryCode but it only displays 10 DIDs.

The 10 numbers your API returns for area code 206 do not have 3000 free minutes so we do not display that city at all. Right now we are not displaying many of the cities you have available since your API is not returning all the DIDs available.
Who can help me with this? Our customers want what feels like a flat rate per month price on the phone numbers and that is what we offer them. Can you get more of the DIDX sellers to offer included minutes? We don't want to deal with the per minute billing issue.

Thanks

Wholesale DIDX global phone number exchange member in the southern hemisphere

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Dear Wholesale DIDX global phone number exchange member in the southern hemisphere,
It's really so nice to know more about you and your company. Your domain name choice is excellent. You have emailed the right people in the CC who are working on this.

Problem summary: Only 10 DID are returned for each city area code listed on DIDX. In your case, many sales are lost because of this. Why? Example, area code 206, most of the time the 10 DID that are returned are those without free minutes included, so you ignore them but you believe there are area code 206 DID that have free minute included that you could be selling.

Why only 10 DID, Damon? More at a time will overload the server. Our dev team is always experimenting with better ways to handle this and everything about DIDX on another beta platform. We'll see what we can do.

My question and thoughts and then I'll leave it to our experts on our team: Do you have a filter on the vendor rating? It could be that the vendor rating is set to leave out some DID with minutes included. In that case, you're deciding between more choices for your customers and potential quality. We ask the DIDX sellers on a regular basis to make their phone numbers available for sale with free included minutes. In fact, most have at least 5000 included, but some still want to charge per minute from minute 1.

Suzanne Bowen
Super Technologies, Inc.