Monday, July 27, 2015

Time Zones and Virtual Phone Lines are Our Friends

DIDx Wins World Communications Changemaker
DIDx wins 2002 World Communications Changemaker Award
Some people feel that working with customers, vendors and colleagues in different time zones is a nuisance, but match time zones with virtual phone lines, and our professional and social lives become easier to manage. It all just depends on how you see the glass. We each decide if the glass is absolutely half empty or full when our customers are in all time zones. Muneeb would say, "What's left is probably more valuable than the other half anyway."  "Believe us. We have tried emptying the glass followed by refilling it," Nasir and Lisa would say. Rehan would ask, "What glass?" Or..."I'll just invent a new glass that is never empty."

But hey, Nasreen and Suzanne would say, "If we're thirsty, we'll just drink that half-full glass." Omar and Ahsan would say, "Keep calm and drink on." Shaharhya and Ali would say, "Let me run a few QA tests and see where the bugs in the design of this glass are." Zeyani Chrisanna might say, "Sometimes less is better," or "Maybe it means that someone has already enjoyed as much of the glass of nectar that they could handle."

Until Time Travel is a Standard
The DIDx team simply have embraced differing time zones, each with his or her unique point of view and life of experience. We can count on the 25,000 or so telecom-related DIDx members and even the DIDx team to be spread out among practically every time zone. The truth is that time zones have been a fact of our lives since 1999 when our company was first started up.

Enter Virtual Phone Lines
Enter virtual phone lines in which our customers found phone numbers on our website that were a local call for them to dial. They may have been in New York City, for example, but when they needed some assistance, they just dialed Super Technologies' local phone number there, but it rang on phones in Singapore, Pensacola, Kuala Lumpur, Karachi or Dubai. We have always used what we sell because we need those tools and solutions just as much as our customers do.

With virtual phone lines, the DIDx team's vision has, is and will be to set the bar high for customer support and be available on the web, phone and via communication tickets. In fact, we call ourselves the DIDx Care Team. We carefully keep track of the level of satisfaction among our customers. We discuss the average speed of our responses to customers and how to increase that speed. We have 25,000+ wholesale users who in turn have millions users. We never forget that. Our goal is to reply to 100 % of communication tickets within 24 hours. We couldn’t achieve this level of service without a team that is made of individuals around the world. Because we are spread out over multiple time zones, we are more able to achieve the level of service we strive for and sometimes "thrive for." ;-) And...no matter how we are handling customer service, we strive to do better every day.

The DIDx care team uses what it makes available to buy and sell...virtual phone lines. With customer service, technical support and software coders in Pakistan, USA, UK, UAE, South Africa, Malaysia, and Singapore, we help each other understand language, etiquette and more for cultures around the world, and we never stop learning. For example, some of us learned recently that the @ symbol is usually pronounced like "at symbol," "at sign," or "at mark," and because most people pronounce the "@" symbol like "at," we don't want to confuse customers by pronouncing it "at the rate" which originally was an abbreviation of a Greek preposition.

For the Geeks 
In Perl, the @ sign prefixes variables that contain arrays @array, including array slices @array[2..5,7,9] and hash slices @hash{'foo', 'bar', 'baz'} or @hash{qw(foo bar baz)}. This use is known as a sigil. In PHP, it is used just before an expression to make the interpreter suppress errors that would be generated from that expression. In Python 2.4 and up, it is used to decorate a function (wrap the function in another one at creation time). In Ruby, it functions as a sigil: @ prefixes instance variables, and @@ prefixes class variables. It makes something available to all methods within the specified class.

Final thought
Carolina Herrera (Venezuelan-American fashion designer known for "exceptional personal style", and for dressing First Ladies from Jacqueline Onassis to Michelle Obama) once said, "When you live and work in different time zones, you spend a lot of time on airplanes." Many of the DIDx team do spend as much as 200 hours per year in airplanes going to and from conferences, exhibitions and customer visits. We focus on the fact that whoever (customer) is there, glass half full or half empty, he or she is able to communicate with us no matter what the differing time zones.

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Friday, July 24, 2015

How Your VoIP Service Provider Makes Phone Number Ring to Your Device

DIDx buyer members buy DID phone numbers fro m DIDx seller members on the wholesale marketplace at www.didx.net. Next, the DIDx buyer members either use the DIDs themselves or they resell them to their clients who use them. One frequently asked question is...how does the ring to address work?

A ring to address is the point in which the number is routed at any given point in time. It can be changed any time. In DIDx jargon, we put "ring" and "to" together.

To get the Ringto address and Ringto type set for your DID number to ring to, use the following function.


Method Signature

GetRingAddress($UserID,$Password,$DIDNumber)

Example Usage

We are providing a sample code in PHP which accesses and uses this service.



require_once "nusoap.php";

$parameters=array("584884","asdf5","44554645587");
$soapclient= new nusoap_client('http://api.didx.net/webservice/WebEditURLServer.php');
$SoapResult = array();
$SoapResult = $soapclient->call("GetRingAddress", $parameters,'urn:GetRingAddress');

print_r($SoapResult);

?>

First argument is the DIDx User ID, second the password, and third the DID number that you've bought.

Return values:

On successfull query, the method may return

Array with Ringto address and Ringto type

Click here For .Net Example

Error Codes

It will return an ‘Error Code’ in any case in which there is something wrong with the information provided or there is no matching data in our record.

-1 = User ID does not exist
-2 = Your Password is Incorrect
-3 = This DID is not in your ownership.
-4 = No such DID Number exists.
-5 = Please provide a valid value for the fifth parameter

Do you want to change the ringto address of all your DIDs at one time? Follow the directions in the image below.




... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Monday, July 20, 2015

Save Greece Tools: IndieGogo, MoveOn, and Phone Numbers

16 hours left. Greece is all over the news. People blame the stock market, tax evaders and politicians for enabling the crisis, but what people can do and are doing to change the economic catastrophe? Who wants to be on the wrong side of history, right? Approximately 16 days ago (July 4th-ish), 29-year-old Londoner Thom Feeney started an Indiegogo fixed funded Greek bailout campaign to help pay on a a loan from the International Monetary Fund. Don't make the goal? Refund all contributors. 108,654 people from around the world raised 1,930,577 EUR (2,095,930 USD) in eight days. The campaign closed on July 6, 2015 and all contributors were refunded. A new Greek Crowd Fund Indiegogo campaign began that is flexibly funded, meaning, no matter whether the goal is reached or not, funds can be kept and used per campaign promises. This time, Thom is working with a Greece nonprofit organization Desmos with a goal to get as many 16-24 year olds into work as possible. This time, he and 13,047 contributors have raised 269,448 EUR. They have 16 hours left.

Hundreds of other groups around the world are getting involved in working to help. MoveOn (a progressive PAC) and Robert Reich launched an emergency Save Greece and Reject European Austerity campaign with a goal to encourage the Obama administration to use its influence on the International Monetary Fund to go for a fair end to the Greece crisis.

A certain organization is said to have helped Greece hide the actual amount of its debt which meanwhile doubled because of the secret. In 2005, the globe experienced the repercussions. In addition, like in any area of the world, business and government corruption as well as tax avoidance play a huge part in a nation's economic problems and the world's economic problems. But who suffers? The everyday people of Greece struggle to buy food, medicine, lodging and other basic necessities. In fact famous economists Jeffrey Sachs and Thomas Piketty say that the results of "European austerity" in Greece seem to have resulted in 40 $% of children living in povery. Infant mortality has increased. Unemployment among the youngest who are able to work is 50 %.

Now, it makes sense why Thom Feeney chose to raise funds to help put Greece's young people to work. DIDx telecommunications service provider members can also make available phone numbers of Athens, Greece and thousands of cities throughout Europe and the world to speed up the job connections whether for freelancing, call centers, or entrepreneurship. Imagine if Greek locals can dial, for example, an Athens phone number (that belongs to a call center, a freelance consulting organization, or other business anywhere in the world) that will ring elsewhere in the world to make positive changes happen exponentially faster and more inexpensively. That's just one example.

Call centers, freelance organizations and freelancers, and businesses wishing to outsource to Greek entities and people as well as develop lucrative business have the all important phone number as one key to success. Ask your telecommunications service provider if they are a member of DIDx and have access to making available Greece phone numbers and phone numbers of 64 other nations to you!

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Friday, July 10, 2015

More DID Phone Numbers with Incoming SMS Feature Available

Some DID phone numbers, listed for sale to DIDx members, do support incoming SMS. This feature means buyers of these DID phone numbers will be able to receive SMS (texts) on these numbers. In fact, the SMS can be further forwarded via HTTP POST.

SMS is an acronym that stands for Short Message Service. SMS is often chosen over placing a phone call because the user does not have time to call and talk about all kinds of things with the recipient of the call? A text of a short message will do the job and give the recipient the opportunity to know right away what is up. It usually eliminates how are yous, what's ups, and how's the weathers. An SMS enables users to send a message of up to 160 characters to another device. Messages longer than 160 characters will automatically be split into additional parts. Most cell phones support this type of text messaging.


Using DIDx.net the following are the variables that will need to be posted to an SMS URL:

"to" = contains DID number where SMS is comming
"from" = Number, SMS sent from
"text" = Text sent in sms
"ident" = Unique ID

The URL can be defined for the DIDs all at once, or the URL can defined for each individual DID phone number. To define URL for a DID number, the DIDx buyer clicks on on My Purchased DIDs within the dashboard, clicks on the DID phone number that has the capablity to receive incoming MS, and see the link to change SMS URL.

If you want to define URL post for all the DIDs, go to User Profile, under "Set Default Settings" and set default SMS URL.

Your DIDX Care Team is working through interop and interconnect with major suppliers of SMS incoming feature to expand. Please watch the video to see how to search for DID with incoming SMS.



Do a search in your DIDx buyer dashboard in the Advanced Search feature, and discover 1000s of DIDs that can receive incoming SMS of France, UK, USA, Peru and more. Visit www.didx.net today!

DIDx.net is service especially created to meet wholesale level of phone number needs. The entities that use DIDx.net are doing either of both of the following:

1. They have a total number of purchased DIDs of 50 at all time. They buy those DIDs for their own use or to resell to end-users.

2. They make available for sale at least 50 DID phone numbers from any country outside the USA and/or at they make available for sale at least 1000 DID phone numbers from the USA.

3. They buy and sell DID phone numbers on DIDx.net platform.

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Friday, July 3, 2015

India VoIP Quiq, Nettitude Hacking Research, and Jive Communications Wins

The DIDx team share going into the weekend news on the topic of VoIP. India's bandwidth issues is answered by Quiq's compression algorithm, security consultancy Nettitude research uncovers statistics that show a growing number of business users of VoIP in UK have systems that are being hacked, and Jive Communications is awarded 2015 Internet Telephony TMC Labs Innovation Award.

It might be a little embarrassing to admit that bandwidth just is not very widely available to carry a good quality voice call over the Internet in one's country, butQuiq Infotech CEO Ashok Mani says his company just launched Ringr VoIP app for low bandwidth because India's most widely available Internet is not really enough for typical VoIP needs. Call quality tends to be pretty low, but Quiq has a patented technology that applies a compression algorithm to send data in as small packets as possible. *

Nettitude research team shares that 88 % of attacks on business VoIP systems happen outside of normal business hours. Premium rate service fraud tends to be a typical  goal of hackers. Premium rate numbers incur extra charges. They are usually used for things such as psychic hot lines, gambling, and mature, slightyly X-rated chat lines. For example, fraudsters break into business PBXs and create fake incoming traffic to their premium rate numbers. **

Jive Communications has not only won the TMC Labs Innovation Award but also has been named a Frost & Sullivan Entrepreneurial Company of the Year. Jive President & CEO John Pope was a finalist for the 2014 Ernst & Young Entrepreneur of the Year Award, too. The company focuses its communications in the cloud services on businesses, enterprises, K12, higher education, government and hospitality industries. ***

* More information is at Kerala IT News: http://keralaitnews.com/3521/quiq-infotech-launches-ringr-voip-app-for-low-bandwidths.

** More information is available at The Register (biting the hand that feeds it and serving UK and the world) at http://www.theregister.co.uk/2015/06/16/voip_hacking/. Tranexus blog has an easy-to-understand explanation at http://transnexus.com/company/newsletters/issue-11-july-2014/hacking-premium-rate-number-schemes/.

*** More information is available on the Jive website at http://jive.com/ website.


... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Wednesday, July 1, 2015

DIDx Virtual Phone Number HQ Home of Pensacola Graffiti Bridge

Where in the world is Pensacola, Florida? It's the home of not only DIDX wholesale phone number marketplace since 1999, but also sugar sand beaches, UFO sightings, Brownsville Assembly of God, the United States Navy's Blue Angels' team, hurricanes, Thursday Nights in Seville Square music events, a monthly Gallery Night, and the Graffiti Bridge.

The tradition is for artists and wannabe artists to start painting just after nightfall and then hang out until the sun rises to make sure no one paints over it before drivers get to view it. One theme that occurs regularly is that of love and friendship, no different than what we all decorated latrine doors as children. Nonprofit organizations decorate it to promote the work they do.



The world's best voice, text and other communications service providers who leverage DIDX direct inward dialing platform can even buy and resell to their users a phone number in the footprint of dozens of Florida cities today as well as millions from 65 nations. Even if the service provider's user does not live in the city associated with the phone number, i.e., 212 for Manhattan and 850 for Tallahassee. Ask your phone service provider if they are members of DIDx and get your virtual phone numbers to meet your business, family, academic and friendship life goals.

We're sharing two wonderful videos with the Pensacola Graffiti Bridge as subject, one on Youtube, and the other on Vimeo. Enjoy!




Graffiti Bridge Pensacola from Justin Gilbert on Vimeo.

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Thursday, June 18, 2015

Part of DIDX Interop is DTMF Testing

DTMF...  inband or rfc2833 will be superb when testing interop with DIDX. For newbies to the term DTMF, it is dual-tone multi-frequency signaling over analog telephones. Touch-tone DTMF is the one for touch tone dialing phones.

Inband is when Dual-tone multi-frequency is transmitted within the audio of a telephone conversation. It is hearable to the two or more people who are having the conversation. Only uncompressed codecs like g711a or g711u can carry inband DTMF reliably. Inband is the only possible means to transmit DTMF for analog phone lines.

In more detail, when the incoming stream sends DTMF signals out-of-audio with either SIP-INFO or RFC-2833, independent of codecs, the DTMF signals are sent separately from the actual audio stream.

Find answers on how to resolve getting incorrect DTMF using DIDx.net.



... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! If not, find out how to get your telephone company to offer phone numbers from around the world.