Friday, August 21, 2015

The Thank Yous DIDX Has Received Mean a Lot


"Thank you" means more than the etiquette rule of Emily Post. "Thank you" still comes as a surprise each time the DIDX team in Malaysia, USA, UAE and Pakistan read it or hear it. Don't forget to say, "Thank you" to your customers. "Thank you" can be in the form of a hard or virtual note or card, in a discount code on your services; in a gift card to a favorite like Amazon, eBay, Starbucks, Delta, Disney World, or other; in an invite to a meetup alongside a conference or expo or more.

How do you say, "Thank you" to your customers? We value every "Thank you" from others such as Lucky Strike Bowling and TMCnet. We are reminded daily to thank our customers in turn.



... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Thursday, August 20, 2015

VoIP Nostalgia Jeff Pulver's VON 2006 - 2008


DIDX exhibited and evangelized for at least 5 of Jeff Pulver's VON shows. Just found this VON Spring 2006 Conference & Expo confirmation while straightening hard copy files. 

There was one more VON Spring in 2007.


James Body (the man with a couple dozen devices on the body at all times) of Truphone before it became a CLEC and Bogdan-Andrei Iancu of OpenSips and ONEm Communications



2007 before Level3 acquired Global Crossing in 2011


James Swinger (telecommunications guru and veteran from Alcatel-Lucent and now S G Telecom Associates) at VON 2008


Two very smart and memorable VoIP DID entrepreneurs



... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Tuesday, August 18, 2015

Despite Rampant MVNO Failures, Opportunities Beckon Suggestively

MVNOs do fail, even high-profile MVNOs, like Best Buy, Time Warner, Amp'd Mobile, Blyk (Finnish-UK-India market), Disney Mobile, ESPN Mobile, and Helio. The mobile market can be very competitive, so significant investments and innovative services that make sense are a must for any mobile operator to gain and even more important, to RETAIN MOBILE CUSTOMERS, whether the MO is a part of a single, duo or triple monopoly or one of the fast-growing number of mobile virtual network operators. Millions of people participate in CTIA Wireless and Mobile World Congress GSMA conferences because, face it...the mobile world beckons suggestively. It's exciting. It's mobile. It's freedom. It's money.

On the other hand, for example, Dobek Pater, director at research firm Africa Analysis noted recently, “In current markets, it probably takes a mobile operator five years to realise ROI."

Difference between an MNO and an MVNO

What is the difference between MNOs and MVNOs? Mobile network operators own  the network they offer service to customers from, and they own all the infrastructure necessary. MVNOs operators do business without ownership of a wireless network. MVNOs are resellers of MNO services. The MVNOs buy in wholesale from the MNOs. MVNOs typically offer mobile services at a lower rate to their customers because they have lower overhead and therefore, lower costs. They also do not require long term commitment contracts.

In 2015, the well-respected Communications Commission of Kenya licensed three new MVNOs: Finserve Africa, Mobile Pay and Zioncell Kenya, offering more choice to the people of Kenya.  How would MNOs such as Kenya's Airtel MNO benefit from an agreement with MVNOs? The answer is the same reason that as that of any business that welcomes resellers. Let the entities who have a close relationship with any certain market (academia, expats, petroleum or coffee industry, etc.) resell the product or service to those niches. MVNOs also bring in additional income for previously untapped and unsold capacity of the MNO's network.

MNOs, MVNOs and their customers' potential benefits from virtual phone numbers

Kenya is a perfect example. The Communications Commission of Kenya has licensed three new MVNOs this year 2015: Mobile Pay, Finserve Africa and Zioncell Kenya. How can these three survive? Some MVNOs unlock smart phones of other operators. It is also talking about national roaming in Kenya! Nice, but also because of the Mobile Network Operator they work under, they are able to provide customer registration, SIM card assignment, billing, customer service, devices and more, but they could also offer VIRTUAL PHONE NUMBERS to their customers of any of up to 62 nations including USA, Canada, Japan, UK and South Africa (as value add on via DIDXchange and extra income for the MVNO). The MVNO customers can further grow and cement their business and social relationships with very important global contacts via virtual phone numbers of other countries, that when called...ring to the MVNO's customer's device.

What benefits do the MVNOs' offering of virtual phone numbers give to the nation of Kenya itself, the homeland of a senior governmental economist and father of U.S. President Barack Obama?

More Kenyan products will have the potential to be sold because the MVNO's business customers have virtual phone numbers that are LOCAL to their current and potential clients, for example, in India, France, China, and Australia. (See the complete world phone number areas available to MVNOs who are members of DIDXchange. This is in addition to the traditional number range that MNOs can provide to their MVNOs to further provide to their customers.) Traditionally, the highly-esteemed Communications Commission of Kenya enables each to be assigned its own numbering range of Kenya phone numbers. MNOs and MVNOs can join DIDXchange and buy and resell phone numbers from 62 nations, and they can sell their current number range to other wholesale level communications entities.

MVNOs not only can sell mobile phone service, but they can also provide lucrative matching services such as mobile money transfer service, unlocked mobile devices, lower prices because of smaller overhead, niche marketing, and virtual phone numbers. Among the three three new MVNOs in Kenya in 2015, Mobile Pay is invested in by Tangaza Pesa, so that now, Mobile Pay will not only offer the convenience of a mobile payment system, but also its own SIM card. Finserve Africa is backed by Equity Bank with hopes of harmony not quite experienced in a previous collaboration with Safaricom in the M-Kesho deal. Zioncell Kenya offers a mobile payment service. It has a known niche market that it is very close to and that is young Christians.

What is the MVNO failure rate? GMSA Intelligence reported early this year that there were at least 1000 MVNOs in operation worldwide at the end of 2014, with 585 in Europe, 129 in Asian Pacific, 107 in North America, and eight in Africa. These numbers do not include the hundreds of international MVNOs. Besides the three Kenyan newcomers, some of the newest MVNOs of 2015 worldwide include WhatsApp and Alibaba.

Don't forget the sub-Brand MVNOs which are perfect for a new DIDX blog topic. The potential opportunities of MVNOs beckon suggestively, no doubt.

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Thursday, August 13, 2015

5 Reasons International Phone Numbers Lead to Success

International Phone Numbers Place You Virtually Anywhere - DIDX
5 reasons for success oriented people of the world to own international phone numbers: social, personal, business, community consciousness and pride in one's country, academic.

Before mobile phones, the Internet, and something called direct inward dialing phone numbers were taken for granted, users had to accept the fact that they could only own phone numbers that were local to the geographical area where they had a residence or business.

Before 2003 when mobile phones began to be commonplace, a majority of people, while mobile and away from their wired, non-mobile phone line, could not be reached via a phone call on their local phone number unless they paid an exorbitant fee to forward their calls from their stationary home or business landline to another stationary landline where they might happen to be...even in their own city!

Anyone born before 1982 did not live in a world where mobile phones were mainstream. Anyone born before 1995 did not live in a world where Internet had begun to be typical and totally expected. As soon as individuals as consumers and social beings began to take advantage of mobile devices and the Internet, business kept stopped blinking and jumped in. The popular auction site eBay. which started up as Echo Bay in 1995, became one of the first Internet business stars by 2001.

No wonder that in 1999, a Pakistani emerging technology entrepreneur Rehan Allahwala concocted
Muneeb Iqbal, DIDX COO, with MVNO CEO
the idea that even though individuals and their families and businesses might find themselves in Pakistan, Malaysia, Colombia, India, Venezuela, Turkey, or Somalia, they could have a "virtual presence" in any country practically, even in the most developed countries such as the USA, United Kingdom, Singapore, New Zealand, Germany, or Japan. The virtual phone line was born. So...five reasons to own international phone numbers?

Let's say that you are 21-year-old male, and you reside in India. You have just started a business and have an e-commerce website for your products (custom designed high heel shoes, prom dresses, and tuxedos). You want to sell them to people who want to buy them custom designed at your very reasonable prices. In addition, you just joined Toastmasters International (a global club that works to help its members become better listeners and speakers). You are working on your PhD in International Business and Marketing. And...you want to get married to a smart and caring career-woman who shares your values. You contact your India mobile virtual network operator and service provider and ask if you can buy a New York City virtual phone number, an Ottawa virtual phone number, a London virtual phone number and a Singapore virtual phone number. Let's hope they offer that service, and if they don't, you need to put them in touch with DIDXchange at www.didx.net.

Why?

1. Social: To more likely receive calls from potential friends and to get more calls from current friends in NYC, Ottawa, London and Singapore.

2. Personal: To more likely receive calls from potential families interested in talking to you and your family about marrying their daughter to you in any of those four areas.

3. Business: To more likely receive calls from potential customers and business partners and to get more calls from current customers and business partners in NYC, Ottawa, London and Singapore.

4. Community Consciousness and Pride in One's Country: To raise the per capita income of yourself and to contribute to the rise in average per capita income of your country. More money will come into your country instead of going out. Your increase in revenue will be the result of the increased exposure to potential customers and the increased customer retention. A customer who can reach you like you are local to them is a customer who is more likely to trust you and stay with you.

5. Academic: To assist in building communications among you and your global collaborations on International Toastmasters' projects and your PhD International Business and Marketing research projects among entities in NYC, Ottawa, London and Singapore. Sure, there are SMS, Facebook, Skype and things like that, but a call is the easiest via phone number on the speaker phone of your caller's mobile device...to wherever you set it to ring, no matter where you are and no matter what you are doing!

The virtual phone line was invented in 1999 to bring you these kinds of opportunities. They are opportunities that success-oriented, hardworking, smart-thinking, young and seasoned people of the world deserve. Ask your MVNO today if they can offer you virtual phone lines from any of the 65 nations listed on www.didx.net. If not, tell them where they can get started on DIDXchange, so you can get what you need!

Have your Mobile Virtual Network Operator and Service Provider meet us at ITEXPO in Anaheim Oct. 6 - 8, 2015!

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Monday, August 3, 2015

Who Lurks Behind that Phone Number?


Don't worry. We heard that he is harmless, just your typically curious young man. But...who did call you? What was their phone number? Reverse phone number lookup and other methods of finding those answers are available all over the Internet. Some examples are Anywho, Phone Detective, and People by Name

What is Reverse Phone Number Lookup?

We all receive calls from unknown numbers and other anonymous type caller IDs. Even worse, some are even harassed by telemarketers, ex-sweethearts, stalkers and prank phone callers who use such tactics. They may call and hang up or continually try to sell you things or try to persuade you to take some action they like or badger to insanity. Reverse Phone Number Lookup can be a huge help in your detective work. 

Reverse lookup services are a free or paid online lookup tool. The service basically runs a background check on the caller ID information of the phone number that called you. It's like your own personal bloodhound or Sherlock Holmes. It searches for the unknown caller’s name, phone number, current address, and it may even be able to return data about the phone number owner's age and other interesting details.


... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Monday, July 27, 2015

Time Zones and Virtual Phone Lines are Our Friends

DIDx Wins World Communications Changemaker
DIDx wins 2002 World Communications Changemaker Award
Some people feel that working with customers, vendors and colleagues in different time zones is a nuisance, but match time zones with virtual phone lines, and our professional and social lives become easier to manage. It all just depends on how you see the glass. We each decide if the glass is absolutely half empty or full when our customers are in all time zones. Muneeb would say, "What's left is probably more valuable than the other half anyway."  "Believe us. We have tried emptying the glass followed by refilling it," Nasir and Lisa would say. Rehan would ask, "What glass?" Or..."I'll just invent a new glass that is never empty."

But hey, Nasreen and Suzanne would say, "If we're thirsty, we'll just drink that half-full glass." Omar and Ahsan would say, "Keep calm and drink on." Shaharhya and Ali would say, "Let me run a few QA tests and see where the bugs in the design of this glass are." Zeyani Chrisanna might say, "Sometimes less is better," or "Maybe it means that someone has already enjoyed as much of the glass of nectar that they could handle."

Until Time Travel is a Standard
The DIDx team simply have embraced differing time zones, each with his or her unique point of view and life of experience. We can count on the 25,000 or so telecom-related DIDx members and even the DIDx team to be spread out among practically every time zone. The truth is that time zones have been a fact of our lives since 1999 when our company was first started up.

Enter Virtual Phone Lines
Enter virtual phone lines in which our customers found phone numbers on our website that were a local call for them to dial. They may have been in New York City, for example, but when they needed some assistance, they just dialed Super Technologies' local phone number there, but it rang on phones in Singapore, Pensacola, Kuala Lumpur, Karachi or Dubai. We have always used what we sell because we need those tools and solutions just as much as our customers do.

With virtual phone lines, the DIDx team's vision has, is and will be to set the bar high for customer support and be available on the web, phone and via communication tickets. In fact, we call ourselves the DIDx Care Team. We carefully keep track of the level of satisfaction among our customers. We discuss the average speed of our responses to customers and how to increase that speed. We have 25,000+ wholesale users who in turn have millions users. We never forget that. Our goal is to reply to 100 % of communication tickets within 24 hours. We couldn’t achieve this level of service without a team that is made of individuals around the world. Because we are spread out over multiple time zones, we are more able to achieve the level of service we strive for and sometimes "thrive for." ;-) And...no matter how we are handling customer service, we strive to do better every day.

The DIDx care team uses what it makes available to buy and sell...virtual phone lines. With customer service, technical support and software coders in Pakistan, USA, UK, UAE, South Africa, Malaysia, and Singapore, we help each other understand language, etiquette and more for cultures around the world, and we never stop learning. For example, some of us learned recently that the @ symbol is usually pronounced like "at symbol," "at sign," or "at mark," and because most people pronounce the "@" symbol like "at," we don't want to confuse customers by pronouncing it "at the rate" which originally was an abbreviation of a Greek preposition.

For the Geeks 
In Perl, the @ sign prefixes variables that contain arrays @array, including array slices @array[2..5,7,9] and hash slices @hash{'foo', 'bar', 'baz'} or @hash{qw(foo bar baz)}. This use is known as a sigil. In PHP, it is used just before an expression to make the interpreter suppress errors that would be generated from that expression. In Python 2.4 and up, it is used to decorate a function (wrap the function in another one at creation time). In Ruby, it functions as a sigil: @ prefixes instance variables, and @@ prefixes class variables. It makes something available to all methods within the specified class.

Final thought
Carolina Herrera (Venezuelan-American fashion designer known for "exceptional personal style", and for dressing First Ladies from Jacqueline Onassis to Michelle Obama) once said, "When you live and work in different time zones, you spend a lot of time on airplanes." Many of the DIDx team do spend as much as 200 hours per year in airplanes going to and from conferences, exhibitions and customer visits. We focus on the fact that whoever (customer) is there, glass half full or half empty, he or she is able to communicate with us no matter what the differing time zones.

... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.

Friday, July 24, 2015

How Your VoIP Service Provider Makes Phone Number Ring to Your Device

DIDx buyer members buy DID phone numbers fro m DIDx seller members on the wholesale marketplace at www.didx.net. Next, the DIDx buyer members either use the DIDs themselves or they resell them to their clients who use them. One frequently asked question is...how does the ring to address work?

A ring to address is the point in which the number is routed at any given point in time. It can be changed any time. In DIDx jargon, we put "ring" and "to" together.

To get the Ringto address and Ringto type set for your DID number to ring to, use the following function.


Method Signature

GetRingAddress($UserID,$Password,$DIDNumber)

Example Usage

We are providing a sample code in PHP which accesses and uses this service.



require_once "nusoap.php";

$parameters=array("584884","asdf5","44554645587");
$soapclient= new nusoap_client('http://api.didx.net/webservice/WebEditURLServer.php');
$SoapResult = array();
$SoapResult = $soapclient->call("GetRingAddress", $parameters,'urn:GetRingAddress');

print_r($SoapResult);

?>

First argument is the DIDx User ID, second the password, and third the DID number that you've bought.

Return values:

On successfull query, the method may return

Array with Ringto address and Ringto type

Click here For .Net Example

Error Codes

It will return an ‘Error Code’ in any case in which there is something wrong with the information provided or there is no matching data in our record.

-1 = User ID does not exist
-2 = Your Password is Incorrect
-3 = This DID is not in your ownership.
-4 = No such DID Number exists.
-5 = Please provide a valid value for the fifth parameter

Do you want to change the ringto address of all your DIDs at one time? Follow the directions in the image below.




... Are you an IP communications related entrepreneur, telco of any type, wired or wireless, contact center, social or business community portal provider, conference producer and such? Join us at DIDXchange, where you will connect with thousands of telecom-related companies on the wholesale marketplace for virtual phone lines, virtual phone numbers from over 70 countries! Listen to podcasts, watch videos, and go to global events we recommend. If you're not a telephone company, find out how to get your telephone company offers phone numbers from around the world. Advise them to interop and interconnect with DIDX.